Shopping and Shipping Instructions

Welcome to Supernova Kenichi Online Store! We are committed to providing you with a seamless shopping experience and efficient shipping services. Please read the following instructions carefully to understand our payment options, shipping methods, fees, delivery timelines, and return policies.

Payment Methods

We offer a variety of payment methods to ensure convenience and security for our customers:

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, Unionpay and Discover.
• Digital Wallets: Payments can be made via PayPal, Apple Pay, Google Pay, and other secure digital wallet services(e.g., Wechat Pay, Alipay).
• Bank Transfers: Direct bank transfers are available for orders over 1000 USD. Please contact our support center for banking details.
• Buy Now, Pay Later: Flexible installment options are available through our partner services (e.g., Klarna, Afterpay). Terms and conditions apply.
• Gift Cards: If you have a gift card, you can redeem it at checkout by entering the code.

All payment methods are processed through secure, encrypted gateways to protect your personal and financial information. Orders will only be processed after successful payment confirmation.

Shipping Methods

We partner with reliable carriers to ensure safe and timely delivery of your orders. The available shipping options include:

• Standard Shipping: Delivery within Japan, the United States, and China typically takes 3-4 business days.
• Express Shipping: Faster delivery within 1-3 business days. Additional fees apply.
• International Shipping: For customers outside Japan, the United States, and China, we offer international shipping with estimated delivery times of 7-14 business days, depending on the destination.
• Free Shipping: Orders over 20USD/5000JPY/150CNY qualify for free standard shipping within Japan, the United States, and China.

Each order will be provided with a tracking number once shipped, allowing you to monitor the status of your delivery.

Shipping Fees

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The estimated fees will be displayed at checkout.

• Domestic Shipping: Starting at 20USD/5000JPY/150CNY. Final costs depend on the shipping method and order size.
• International Shipping: Fees vary by region and may include additional customs duties or taxes, which are the responsibility of the customer.

Delivery Timelines

We strive to process and ship orders as quickly as possible. Below are our standard timelines:

• Order Processing Time: a business day.
• Standard Shipping: 3-4 business days (domestic).
• Express Shipping: 1-3 business days (domestic).
• International Shipping: 7-14 business days.

Please note that delivery times may vary due to factors such as weather conditions, carrier delays, or customs processing for international shipments.

Return Address and Policy

If you wish to return an item, please follow our Refund & Return Policy guidelines. All returns should be sent to our designated return address:

CN——

Addr: 四川省成都市高新区中和街道中和仁和路 600 号 1-2-2901.

Receiver: 周研一

Tel: +86 183-8418-1497

JP——

Addr: 神奈川県大和市代官3-12-6 TSB71616, 〒242-0025

Receiver: ゾヤニー

Tel: +81 46-200-9950

US——

Addr: 7911 NE 33rd Drive, STE 200, Portland, Oregon, 97211

Receiver: ZHOU YANYI TSB71616

Tel: +1 971-279-5953

When returning items:

1. Ensure the item is in its original condition and packaging.
2. Include a copy of your receipt and Return Merchandise Authorization (RMA) number.
3. Use a trackable shipping service to avoid lost items during transit.

Customers are responsible for return shipping fees unless the return is due to our error. For detailed return procedures, please refer to our Refund & Return Policy.

Additional Policies

• Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country.
• Package Insurance: Optional shipping insurance is available at checkout. This protects against loss or damage during transit.
• Delivery Confirmation: Ensure someone is available to receive the package at the delivery address. If undeliverable, the carrier may return the package to us, and additional shipping fees may apply.

Customer Support

Our customer support center is here to assist you with any questions or concerns regarding your order, shipping, or returns. We appreciate your business and aim to make your shopping experience enjoyable and stress-free. Thank you for choosing Supernova Kenichi Online Store!